To ensure proper and secure account verification, the photo of the document must meet the following requirements:
- We need photos of both sides of the document. (except with the passport)
- It must be a clear, legible photo without reflections that cover any data or security feature.
- The photo must show the four corners of the document.
- We recommend not to edit or crop the photo.
- If you send the NIE (without photo) we also need an ID or passport from your country of birth.
Finally, if a photo is rejected once, it will not be accepted if sent again. Therefore, we recommend not to upload the same one but to get a new one since this can cause delays.