Account blocked / not accessible.

Your account may be automatically blocked for security reasons if you enter the wrong password 3 times in a row. It may also be blocked for other reasons.


🔍 Before contacting us, please check the following:

  • Check your email, including your spam or junk mail folder, in case we have sent any communication about it.
  • Confirm that you are entering the correct password.

💬 Need help?
Contact our Customer Support team via email or chat.

If you contact us by email, please include the following information to help us resolve your issue faster:

  • Your DNI/NIE digits and letter.
  • The amount of your last deposit at Paf, or the date of your last login.