This can happen for a few reasons:
- The document doesn’t clearly show your full name
- The name doesn’t match the holder of your account
- The document is expired (remember, a card contract or statement must be from the last 6 months)
- The image isn’t clear or is incomplete
If you believe your document met the requirements and it was still rejected, contact us and we’ll review it with you. If needed, we’ll let you know what alternative document you can send.