Turnover
- General Information.
- How is the ratio between real money and bonus money calculated?
- What is the percentage of game contribution in the different categories?
- How do bonus offers or promotions with wagering requirements work?
- When you have an offer with a wagering requirement (Turnover) active.
- What is a bonus with wagering requirements (Turnover)?
Technical Information
Promotions
- How do upper bonuses work in MGA Games 3-reel slots?
- T&C Old Piñata Welcome Bonus until 15.12.2025.
- Slot tournaments.
- How does the bonus queue work?
- What happens if I want to activate a new Deposit or Turnover promotion having one already active?
- What requirements must I meet to obtain promotions?
Slots
- Have you received a "Hardware acceleration error" on your device?
- What are CRASH games and how are they played?
- How can I find the rules and instructions of each slot game?
- Promotions Available in Slots.
- Adjustment of limits in the Slot&Casino sessions.
- Which conditions apply to the games?
Responsible Gaming Tools
- Self Exclusion.
- Yearly loss limit.
- I have been registered in the gambling access ban file of the Directorate General for the Regulation of Gambling (RGIAJ). How can I access my account again?
- How often can I increase my deposit limits?
- How can I increase/remove my deposit limits?
- What other responsible gaming tools are there?
Deposits & Withdrawals
- My deposit with card/Apple Pay was cancelled but I was still charged
- Bank transfer withdrawals
- Changes in Withdrawals from October 9th
- How do I request a withdrawal?
- Deposit & withdrawal amount limits.
- Deposit with Bizum.
Gaming Account
- Providing proof of financial status
- Account Statement
- How to register a new gaming account?
- How to verify my game account?
- How can I change my email address on my gaming account?
- Verifying my email address.